Sales Support Executive

Position Overview:

We are seeking a meticulous and proactive Estimator to be based In Riyadh to deliver exceptional service in managing customer inquiries, preparing detailed quotations, and supporting order processes. This role involves developing cost-effective solutions for customers, managing the end-to-end order cycle, and ensuring accurate and timely reporting. The ideal candidate will also play a pivotal role in maintaining records, resolving customer complaints, and driving operational excellence.

Job Description

Quotation Management

• Prepare and deliver customized quotations using SAP/Excel, including technical data sheets, compliance documents, COO (Country of Origin), warranty certificates, and availability checks.
• Develop Value Engineered (VE) options to provide customers with cost-effective alternatives tailored to their budgets.
• Collaborate with the sales team to provide costing and margin scenarios, ensuring better project visibility.
• Maintain and regularly update the quotation log sheet to ensure timeliness and accuracy.
• Work closely with the marketing team to approve prices and create article numbers for new products.

Order Entry & Management

• Process customer orders accurately and efficiently within the standard turnaround time using ERP systems.
• Confirm orders with customers and coordinate with Procurement, Logistics, and Quality teams for timely execution and compliance.
• Monitor and manage order books to ensure proper documentation and on-time delivery.

Customer Service & Complaint Resolution

• Respond promptly to customer inquiries, providing information and resolving issues effectively.
• Escalate delays and complaints in the order process to the appropriate teams for resolution.
• Collaborate with the finance team to monitor credit-blocked customers and minimize potential bad debts.

Reporting & Continuous Improvement

• Prepare and submit regular reports, including CS reports, backorder updates, rolling forecasts, and NCR logs.
• Stay updated on new products and pricing through continuous learning and training.
• Ensure the sales data in PIPEDRIVE is accurate and up-to-date for better visibility and decision-making.

The Successful Applicant

         Key Attributes

• Analytical Skills: Strong problem-solving abilities and attention to detail.
• Customer Focus: Excellent communication and service-oriented mindset to address customer needs efficiently.
• Technical Proficiency: Expertise in SAP and Microsoft Excel, with the ability to handle complex data.
• Organizational Skills: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Team Player: Collaborative approach to work with cross-functional teams and contribute to overall success.

        Qualifications & Experience

• Proven experience in estimation, customer support, or order management.
• Familiarity with ERP systems and quotation preparation processes.
• Strong knowledge of technical documentation and compliance requirements.