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We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Service Operations Coordinator

Riyadh, SA, 12331-6756

Sep 21, 2024

Position open for Saudi National Only.

 

The person holding the position will support the service team to respond to routine and emergency maintenance and repair service requests; prioritizes and coordinates work orders; assigns work to service technicians; serves as liaison with customers; inspects completed work and resolves complaints, control all Service-related documents and liaising with other departments / customers to support the provision of excellent service and dormakaba quality standards.

 

Responsibilities:

  • Initiate and follow up on the process of creating SAP compliant article numbers with the Product Marketing Coordinator (PMC) for the spare parts
  • Handle all breakdown calls received and schedule technicians to attend on priority basis
  • Schedule technicians on day-to-day basis to carry out preventive maintenance of all dormakaba products covered under warranty, contract and spot jobs
  • Provide monthly service works forecast & be accountable for the overall performance in the increase of spot job & spare part sales turnover in respective area of responsibility
  • Prepare quotations upon receipt of service reports from the technicians and inquiries received through and follow up till PO creation
  • Ensure target fulfilment of Service contract letter renewals to communicated to the customer on timely basis
  • Generate sales orders, purchase orders and follow up with suppliers for quick dispatch of material
  • Coordinate with other departments to follow up on sample orders
  • Identify and recommend possible opportunities to direct Service Manager

 

The Successful Applicant

  • Bachelor’s degree or equivalent.
  • 1 year of experience in a similar role.
  • Applied knowledge and experience of spreadsheets, database management, word processing and software applications.
  • Excellent organisational and document management skills.
  • A very good command of both written and spoken English.
  • Familiar with SAP
  • Attention to detail.
  • Able to perform repetitive tasks.
  • Good communication skills

Application deadline October 15th, 2024
dormakaba Access Solutions Limited Compa

 

 

 

 

 

 

 

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