Customer Service Coordinator (6 months Fixed Term)
Singapore, SG, 618303
We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.
At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!
Objectives
The Customer Service Coordinator is responsible for handling all customers’ requests and support service team in responding to maintenance services, repair work to meet and exceed customers’ expectation.
Roles & Responsibilities:
- Provides shared support to Sales and Operations team.
- Handle customer calls and emails enquiry.
- Perform administrative duties such as quotations, invoices, scheduling appointment and reports.
- Coordinate with Warehouse to prepare materials and equipments to meet delivery KPI (key performance indicators) .
Key Competencies
- Good communication and coordination skills to enable interaction with internal and external customers effectively.
- Good knowledge and application of Microsoft Office.
- Strong coordination skills
- Strong attention to details
Qualification:
- NITEC/Diploma in Business Administration/Engineering or equivalent discipline.
- Candidates without prior working experience are welcome as on-the-job training will be provided.
- This is a 6 months fixed term contract (subject to conversion)
Benefits:
- Learning culture where every employee is engaged in learning and development growth.
- Team programs and activities that celebrate individual and team’s success.
- Learning culture where every employee is engaged in learning and development growth.
- Company transport is provided (pick-up points: Boon Lay & Serangoon).
Access your career at dormakaba today!