Service Executive

As a Service Specialist, you will play a crucial role in efficiently managing the schedules and resources of our deployment team. Dynamic work environment requires a good coordination and administrative skills to enhance  operational efficiency. This will directly contribute to the success of our service delivery and customer satisfaction.

Responsibilities:

• Provide shared support to Service Sales & Operations team
• Handle customer’s enquiries via phone call and emails in his/her assigned territory
• Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
• Effectively schedule on customer work orders until closure for Service Engineers, and ensuring smooth field support operations, to meet KPI.
• Monitor and follow up customer payments. 

Qualification:

• NITEC/Diploma in business administration or equivalent
• Previous experience in an admin or coordination role is a plus.
• Candidate without prior relevant working experience is welcome as on-the-job training will be provided.
•  Ability to excel in a dynamic setting with organizational and coordination skills  
• Excellent communication skills to enable interaction with internal and external customers effectively. Effective communication skills
• Good knowledge and application of Microsoft Excel

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Supportive and collaborative team environment
• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition to honor committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
• Offer company transport provided from Boon Lay MRT & Serangoon MRT for a smooth commute. 

Ready to Join Us?

If you're passionate about growth, success, and making a meaningful impact, we want to hear from you! Apply today and become part of our dynamic, supportive team.

 Access your career at dormakaba today! 

We regret that only shortlisted candidates will be notified. 

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role