Service Sales Manager

SERVICE SALES MANAGER

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential!

Job Summary

The Service Sales Manager will be responsible for driving service sales growth by developing and nurturing customer relationships, identifying new business opportunities, and creating customized solutions for our customers. This role focuses on promoting our comprehensive portfolio of service offerings, ensuring customer satisfaction and retention across various sectors.

Additionally, the Service Sales Manager will lead and develop a team, ensuring they are motivated and equipped to meet and exceed sales targets.

Key Responsibilities

• Sales Strategy & Execution
  • Develop and implement sales strategies to meet or exceed targets for service solutions.
  • Identify, target, and secure new business opportunities.
  • Conduct market research to stay informed on trends and competitor offerings, ensuring our service portfolio remains competitive and innovative.
• Team Leadership
  • Lead and manage a team of service sales professionals, providing guidance, support, and development opportunities.
  • Set team objectives, monitor performance, and provide constructive feedback to drive high performance.
  • Foster a collaborative and motivated team environment that aligns with the company’s goals and values.
• Technical & Field Experience
  • Possess mechanical/electronic knowledge to provide guidance and knowledge sharing with customers.
  • To acquire product knowledge for curating of solution.
  • Site / project management: experience is site surveys, technical assessment, workforce development and site planning.
• Customer Relationship Management
  • Build and maintain strong relationships with customers, focusing on understanding their security and access needs.
  • Provide consultative sales support to clients, offering tailored service solutions for unique environments and requirements.
  • Conduct regular follow-ups with customers to ensure satisfaction, handle any issues
  •  Drive and foster deeper relationship building with Key Account Management for selected customer segments.
• Collaboration & Coordination
  • Work closely with the product and service teams to understand and communicate the technical aspects of our solutions.
  • Collaborate with internal stakeholders to ensure seamless project execution, from contract negotiation to service delivery.
• Reporting & Analysis
  • Track and analyze sales performance metrics, providing regular reports to senior management.
  • Develop forecasts, budgets, and targets for service sales, ensuring alignment with company objectives.

Qualifications

• Education: Bachelor’s degree in Business, Sales, Marketing, or related field and graduate in engineering (BE/Diploma) is preferred.
• Experience: At least 7 years of experience in Service- sales management, with a proven track record of leading and developing sales teams, preferably within the security, access control, or related industries.
• Skills: Strong leadership, negotiation, communication, and presentation skills. Familiarity with CRM software and sales performance metrics.
• Characteristics: Results-driven, customer-focused, and capable of building strong professional relationships.

Benefits:

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.

Is this you? Access your career at dormakaba today! We regret only shortlisted candidate will be notified.

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role