We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Service Specialist

Singapore, SG, 618303

Apr 3, 2024

Service Specialist

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.


At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!



The Senior Service Specialist is responsible for handling all customers’ requests and support service team in responding to maintenance services, repair work to meet and exceed customers’ expectation. 


Roles & Responsibilities:

  • Provides shared support to Sales and Operations team.
  • Handle customer calls and emails enquiry.
  • Perform administrative duties such as quotations, invoices, scheduling appointment and reports.
  • Coordinate with Warehouse to prepare materials and equipments to meet delivery KPI (key performance indicators) .


Key Competencies

  • Good communication and coordination skills to enable interaction with internal and external customers effectively.
  • Good knowledge and application of Microsoft Office.
  • Strong coordination skills
  • Strong attention to details
  • Lead and manage a team  (for Senior role) 



  • NITEC/Diploma/Degree in Business Administration/Engineering or equivalent discipline.
  • Candidates without prior working experience are welcome as on-the-job training will be provided.
  • For Senior role, minimum 2 years of relevant working experience and able to lead a team . 



  • Learning culture where every employee is engaged in learning and development growth.
  • Team programs and activities that celebrate individual and team’s success.
  • Learning culture where every employee is engaged in learning and development growth.
  • Company transport is provided (pick-up points: Boon Lay & Serangoon).


Access your career at dormakaba today!




Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role.

dormakaba Singapore Pte. Ltd.









Xing Yi Chua
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