Service Admin Coordinator
Singapore, SG, 618303
Service Admin Coordinator
We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.
At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!
Objectives
The Service Admin Coordinator is responsible for handling all customers’ requests in his/her designated terrorities and support the team in responding to maintenance services, repair work and modernization to exceed customers’ expectation. The incumbent also responsible for handling order processing duties, coordinate with internal customers to prepare logistics to meet KPI and schedule service calls, effectively plan service/maintenance calls for Service Engineers.
Roles & Responsibilities:
- Provides shared support to Sales and Operations team.
- Handle customer calls and emails enquiry.
- Perform order processing duties such as quotations, invoices and reports.
- Effectively schedule breakdown, installation service and preventive maintenance appointments for Service Engineers.
- Coordinate with Warehouse to prepare materials and equipments to meet delivery KPI (key performance indicators)
- Support AR Collection
Key Competencies
- Good communication and coordination skills to enable interaction with internal and external customers effectively.
- Good knowledge and application of Microsoft Office.
- Strong coordination skills
- Strong attention to details
- Ability to handle high volume of work
Qualification:
- Diploma/Degree in Business Administration/Engineering or equivalent discipline.
- Candidates without prior working experience are welcome as on-the-job training will be provided.
Benefits:
- Learning culture where every employee is engaged in learning and development growth.
- Team programs and activities that celebrate individual and team’s success.
- Learning culture where every employee is engaged in learning and development growth.
- Company transport is provided (pick-up points: Boon Lay & Serangoon).
Access your career at dormakaba today!
Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role.