Position Overview
To manage customer files and day-to-day commercial operations from quotation through invoicing, ensuring accurate order processing, timely customer follow-up, effective issue resolution, and a reliable interface between customers, the sales force, factories, finance, and internal operations teams.
What you will do
- Create, validate, and process customer orders, maintenance contracts, and commercial documentation from quotation through invoicing, ensuring correct customer, pricing, product, delivery, and billing data.
- Manage the customer order portfolio, including open order tracking, delivery follow-up, backlog monitoring, customer commitments, and escalation of delays or missing information.
- Prepare, issue, and follow through on invoices, credit-note requests, billing corrections, and customer portal uploads, ensuring accuracy and timely resolution of discrepancies or disputes
- Support quotation and pre-sales administration by preparing, checking, and updating commercial documents, customer records, and system data in line with internal procedures.
- Respond to customer calls, emails, inquiries, complaints, and after-sales requests, ensuring clear ownership, professional communication, and documented next steps until closure.
- Coordinate daily with Sales, Sales Administration, factories, Finance, Supply Chain, Procurement, Service, and the dbs Commercial Lead to Order team to resolve order, delivery, invoicing, and customer-service topics
- Maintain accurate records in relevant ERP, CRM, service, and documentation tools, including SAP, Salesforce where applicable, and customer portals.
- Prepare routine status updates, order lists, issue logs, and operational reports to support performance tracking, workload transparency, and prioritization.
- Specific challenges include handling high-volume and time-sensitive customer requests, working across multiple systems and countries, resolving incomplete or conflicting data, balancing customer expectations with operational constraints, and maintaining accuracy under pressure.
What we require
- 2–4 years of experience in sales administration, commercial operations, order management, B2B customer service, invoicing, account coordination, or service administration.
- Experience with order-to-invoice processes, customer follow-up, complaint handling, and ERP/CRM tools is preferred
- Bchelor’s degree, or equivalent experience in business administration, sales administration, commercial management, supply chain, finance, accounting, or a related field.
- Proficiency in office software tools is required
- Fluent English and French language
What we offer
- Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
- Home office allowance
- 25 days paid annual leave
- Additional health insurance
- 102.26 EUR Food vouchers
- Public transportation card
- Multisport / Coolfit card
- Opportunity for flexibility with a hybrid working model
- Employee Assistance Program (Mental Health, Legal & Financial Counselling)
- Language training opportunity
- Brand new modern office premises in a class A Business building
- Employee referral program
- Fresh fruits in the office
- Training and mentorship programs
- Access to over 15,000 LinkedIn Learning courses to assist in your development
Who we are
We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.
Work in a place where you matter – apply now!