Customer Care Agent with Swedish

A job that matters: Your Tasks 

• Serve as a professional representative of dormakaba, consistently delivering exceptional customer experiences
• Respond to customer inquiries about dormakaba products and services promptly and accurately across multiple channels, including – phone, email, chat, and web forms.
• Assist customers in selecting products, generating and sharing quotations, and processing orders, while following up to drive sales growth.
• Effectively address customer complaints and manage claims or disputes to ensure resolution and satisfaction.
• Guide customers on warranty and contract entitlements, helping them understand their rights and benefits.
• Keep detailed and accurate records of all customer interactions, inquiries, complaints, and resolutions using Salesforce case management.
• Focus on nurturing dedicated C customers, activating leads, and supporting marketing campaigns.

An experience that matters: Your Skills

• Fluency in Swedish and a good command of English.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build rapport with customers.
• Highly organized, with strong time management and task prioritization abilities.
• Flexibility and adaptability to handle diverse customer needs and situations.
• Previous experience in customer service is an advantage but not mandatory.

A workplace that matters: Our offering

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 200 BGN Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your professional development