ETO Web Tool Specialist & Developer

About ETO Tool

ETO (Ease the offer) is a web-based tool developed specifically for dormakaba to support both internal teams and external partners in customizing and pre-ordering our products. It plays a key role in distributing product information and streamlining the ordering process. The tool offers a range of features, including product configurators and collectors. Currently used in Germany, we plan to expand its use to other markets in the future.

The Role

We are looking for a technically skilled individual to support the ongoing development of the ETO tool. Your responsibilities will include maintaining and enhancing product information, improving configuration options, and implementing updates to product selectors and design.

This role is not just about coding — it requires a genuine interest in understanding how our product families are structured and how they interact. We're looking for someone who’s eager to learn the logic behind the products, not just write code for eight hours a day.

A job that matters: Your Tasks  

• Support the maintenance, operation and analysis, including planning, execution, testing, and go-live. This includes coordinating with internal stakeholders and external partners.
• Be in charge for the management, administration and support of the ETO solution in close collaboration with PMM, Sales / local markets, IT, product managers, local markets, marketing and the customer portal team.
• Ensure product information are accurate and consistent across regions, in close alignment with the product data team. This includes recurring portfolio analyses and overseeing centralized or decentralized catalog management processes.
• Identify and track customer behavior, drive higher usage and adoption rates, foster cross-/upsell, and collaborate with local/global marketing teams or product managers.
• Support local organizations on day-to-day business.
• Conduct regular analytics to measure, track, and improve efficiency, as well as gain insights into buying behavior, product dependencies, and inventory.

An experience that matters: Your Skills

• Experience in managing customer-facing product information or configuration portals
• Strong programming skills with a solid understanding of algorithms and web technologies (JavaScript/ANSI C/HTML)
• Methodical and analytical approach to software testing and debugging
• Customer- and solution-oriented mindset, with a clear "customer first" attitude
• Very good German language skills, as the tool and related documentation are primarily in German
• Ability to create clear and concise documentation for developed features, ideally with a touch of marketing know-how to communicate benefits effectively
• Experience in access control systems, ID card technologies, or working within a three-tier sales structure (e.g., dormakaba → partner → end customer) is a plus
• Self-driven and flexible, with the ability to work independently while being a collaborative and goal-oriented team player

A workplace that matters: Our offering

• Best opportunities in a globally operating comapny valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility regarding the working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 200 BGN Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your professional development