We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Global IT Licence & Certification Manager

Sofia, BG, 1582

Mar 3, 2024

We are one of the top three companies in the global market for access and security solutions and we are currently on the hunt for an experienced Global IT Licence & Certification Manager who will be responsible for the management of selected providers & licences on tactical and operational level. He/she will ensure a seamless interaction with contract admin function on contract maintenance and support the coordination of related interfaces inside and outside of GIT.


The Global IT Licence & Certification Manager will be working in close cooperation with dormakaba global IT provider management based in Germany and Switzerland and will have the following responsibilities.




  • Oversees the Licence portfolio of GIT and holds the tactical and operational relationship with selected providers across all contracted services and acts as the first point of contact for Provider and internal personnel regarding the contractual and financial state of the sourcing
  • Acts as contract creation and coordination interface towards stakeholders inside and outside (e. g. legal, procurement) of GIT, thus enabling new sourcing demands or enhancing and consolidating the existing contractual landscape
  • Oversees the agreement administration including the administration of commercial practices (e.g. sourcing delivery and commercial models; benchmarking) and steering mechanisms and therefore maintains a thorough working knowledge of all aspects of the Agreement
  • In case of leveraging existing contracts regarding scope, quality and customer satisfaction, he/she administers the contract management practices (e.g. deliverables and obligation management; contract change request management; issues & dispute management), and is accountable for their implementation and executes them in case of selected (major) contracts.




  • At least 3-5 years’ strong experience in two of the three disciplines: IT Sourcing, Contract or Licence Management
  • Solid knowledge of Service Management (IT Service Management frameworks (e.g., ITIL, Cobit) ideally ITIL® or SIAM certification)
  • Good knowledge of external service Licence types (including near-/offshore), portfolios, delivery, and commercial models
  • Practical knowledge of contract architectures and legal implications on contracts
  • Broad understanding of IT Technologies (cloud sourcing, infrastructure services, network, workplace)
  • Microsoft certification (Microsoft Licensing Professional, MLP)
  • Knowledge of SAP licensing and licensing metrics as well as SAP contract design 
  • Fluent in English; German, French or Italian might be a plus 



Key qualities:


  • Strong communication, negotiation skills
  • Strong coordination and project management (midsize projects) skills
  • Goal oriented; ability to successfully balance cost/effort with benefit/outcome
  • Quickly fits into the team, Intercultural competency
  • Integrative way of working in a multi-provider (SIAM) environment
  • Ability to work independently in a structured working mode
  • Intercultural competencies with strong experience in international collaboration



We offer:



  • Attractive salary package
  • Hybrid working model and flexibility
  • Additional health insurance from 1st month on
  • Food vouchers & multisport card
  • 25 days paid leave
  • Robust culture supporting internal advancement
  • 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests
  • The opportunity to discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.



dormakaba Bulgaria EOOD









Evgenia Manolova
is looking forward
to your application.
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