Position Overview
In this role, you will shape and improve our global customer journey by designing, standardizing, and continuously improving end-to-end Commercial processes. You will act as a global subject matter expert, ensuring consistency, efficiency, and customer-centricity across all regions while supporting the implementation of the global S/4HANA template for the Commercial domain.
What you will do
- Develop and detail standardized processes and procedures for your assigned business process.
- Analyze current processes and identify opportunities to improve efficiency, quality, harmonization, standardization, and cost effectiveness.
- Collaborate with process-level stakeholders and functional teams to refine current processes, introduce improvements, or design new process solutions.
- Act as the first point of contact for business change requests from the key user community, preparing decision templates and executing approved changes.
- Identify process pain points, prioritize improvement demands, and ensure adherence to business process architecture guardrails.
- Maintain pragmatic process maps and process documentation, providing leadership and organizing training content for process owners, managers, key users, and end users.
- Coordinate and execute testing of updates or improvements, and monitor process maturity levels.
What we require
Language Skills:
- Fluent English in written and spoken communication
Experience & Skills:
- Bachelor’s degree in Business or Business Process Management
- 5+ years of experience in the corresponding business domain
- 3+ years of experience in business process modelling, process optimization, and process design
- 3+ years of experience working with SAP (ECC or S/4HANA) and Salesforce
- Experience with continuous improvement methodologies (e.g., Six Sigma or similar; Black Belt)
- Strong stakeholder management and communication skills in a collaborative, fast-moving environment
- Expert knowledge of business processes and requirement engineering
- Experience with end-to-end operational flows (e.g., manufacturing or order fulfilment) is considered an advantage.
What we offer
• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• Employee Assistance Program (Mental Health, Legal & Financial Counselling
• 102,26 EUR Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A Business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your development
Who we are
We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.
Work in a place where you matter – apply now!