Operational Excellence Expert

The Operational Excellence Expert collaborates with cross-functional teams to develop and implement continuous improvement initiatives, monitor and report on key performance indicators, and maintain a high standard of quality within cross-functional departments. The role is based in Sofia, Bulgaria.

A job that matters: Your Tasks 

• Collaborate with dormakaba business services (dbs) operations teams to identify areas for process improvement, streamline workflows, and optimize productivity.
• Develop and maintain robust reporting mechanisms to monitor and analyze key performance indicators (KPIs) related to dbs operations.
• Implement quality control processes, conduct audits, and establish best practices to ensure accuracy and compliance with regulations.
• Assist in the design and documentation of standard operating procedures (SOPs) for dbs processes, facilitating training and ensuring consistent execution.
• Lead and participate in cross-functional projects aimed at enhancing the quality and efficiency of dbs operations, with a focus on cost reduction and error prevention.
• Prepare and present reports and recommendations to management and stakeholders, providing insights for strategic decision-making.

An experience that matters: Your Skills

• Bachelor's degree in Finance, Business, or a related field; a master's degree is a plus.
• Minimum of 3 years of experience in operational excellence/project management preferably in a shared service environment.
• Experience in complex stakeholder management in SSC/GBS.
• Proven experience in process improvement methodologies such as Lean Six Sigma or similar continuous improvement frameworks.
• Proficiency in data analysis and reporting tools, including Excel, financial software, and ERP systems. (Salesforce is an advantage)
• Knowledge of financial processes and regulatory requirements will be an advantage.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams and present findings to stakeholders.
• Detail-oriented with a commitment to maintaining the highest quality standards in dbs operations.
• Analytical mindset with a problem-solving attitude and the ability to drive positive change.
• Fluent in English, other languages are a plus.

A workplace that matters: Our offering

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 200 BGN Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your professional development