Position Overview
We’re looking for an experienced Order to Invoice Specialist (English) to join our team in Sofia, Bulgaria.
You’ll act as a key part of our order management and invoicing process, ensuring smooth execution from customer order to final invoice, while working closely with internal and external stakeholders across the business.
Hybrid working model (3 days per week in-office required). Working hours: 10:00 – 19:00 Sofia time.
What you will do
- Create, process and execute customer orders for products, projects, and maintenance/repair services for a designated dormakaba country/region.
- Ensure accurate and timely entry of data into systems, maintaining data integrity and confidentiality.
- Communicate with customers to confirm order details, address inquiries, and provide updates on order status.
- Generate and issue invoices to customers in a timely manner, ensuring accuracy and compliance with company policies.
- Assist in preparing reports and maintaining records and templates related to order management and invoicing activities.
- Liaise with Local Sales teams, Supply Chain, Procurement, Finance, and Technicians to gather necessary information and ensure seamless order processing and invoicing.
What we require
- A degree in Business Administration, Supply Chain, Finance, Sales or a related field is preferred.
- Previous experience in a similar role within order management, billing or service back-office environment.
- Experience in processing and executing customer orders, and generating and issuing invoices to customers.
- Experience with SAP (ERP).
- High level of accuracy and attention to detail in processing orders and generating invoices.
- Good verbal and written communication skills for effective interaction with customers, sales teams, and other stakeholders.
- Fluent English - verbal and written.
What we offer
• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• Employee Assistance Program (Mental Health, Legal & Financial Counselling
• 102,26 EUR Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A Business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your development
Who we are
We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.
Work in a place where you matter – apply now!