Order to Invoice Supervisor with German
Sofia, BG, 1784
Apr 15, 2025
The Order to Invoice Supervisor will be part of the Commercial department in the dormakaba Business Services centre in Sofia. The role holder will ensure an outstanding customer experience across a dedicated region or market by effectively managing a team handling administrative tasks such as order management and billing.
A job that matters: Your Tasks
- Provide operational and strategic leadership and direction for the Order to Invoice (OTI) function, ensuring alignment with dormakaba’s overall business objectives and goals.
- Lead and inspire the OTI team promoting a culture of high performance continuous improvement and professional growth.
- Develop and implement strategies to enhance the efficiency, accuracy, and competitiveness of OTI processes, including confirmation of order details, address inquiries and status updates.
- Drive innovation and process improvements within the OTI function, leveraging technology and best practices to optimise service and operational delivery.
- Foster strong collaboration and effective communication with senior stakeholders across local Sales, Finance, Supply Chain, and Procurement teams in various European countries to ensure seamless service delivery and high levels of customer satisfaction.
- Monitor and analyse performance metrics, providing regular updates and strategic insights to the OTI Tower Lead and other senior leaders to inform decision-making and drive continues improvements.
- Champion customer-centric approach, ensuring that all OTI activities are focused on delivering exceptional value and service to dormakaba customers.
- Ensure compliance with company policies, legal requirements and industry standards across all OTI activities, maintaining the highest levels of data integrity and confidentiality.
An experience that matters: Your Skills
Language skills:
- Advanced written and spoken German (C1)
- Advanced written and spoken English (C1)
Experience & Skills:
- BSc or MSc in Business Administration, Finance, Sales or a related field.
- 4+ years’ experience in a supervisory or team leadership role within a commercial or finance department, preferably with broader exposure to Order Management, Billing, Quotations, or Pre-sales activities.
- Experience in processing and executing customer orders, and generating and issuing invoices to customers.
- Proven ability to lead, motivate, and coach a team effectively.
- Ability to communicate effectively with customers, team members, and other departments.
- Strong attention to detail and accuracy in order processing and invoicing, ensuring data integrity and service quality.
- Proficiency in using ERP and CRM systems, as well as Microsoft Office Suite.
- Experience with Salesforce and/or SAP will be considered an advantage.
A workplace that matters: Our offering
- Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
- Attractive remuneration package
- Opportunity for flexibility with a hybrid working model
- Home office allowance
- 25 days paid annual leave
- Additional health insurance
- Employee Assistance Program (Mental Health, Legal & Financial Counselling)
- 200 BGN Food vouchers
- Public transportation card
- Optional parking space
- Multisport card
- Language training opportunity
- Employee referral program
- Brand new modern office premises in a class A business building
- Fresh fruits in the office
- Training and mentorship programs
- Access to over 15,000 LinkedIn Learning courses to assist in your professional development
dormakaba business services Bulgaria Ltd