We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Service Owner - Telecommunication Transition

Sofia, BG, 1784

May 18, 2024

The Service Owner has full responsibility for the delivery of the assigned TP service Collaboration on a global scale in accordance with agreed Service Levels and the TP Operating Model from an E2E Service Management perspective.


A job that matters: Your Tasks

  • Responsible for End-to-End delivery of stable, performant and reliable Technical Platform Services, according to the aligned Service Levels 
  • Responsible for the implementation of the roles, responsibilities, communication lines, and ways of working within their services according to TP organization structure with the support of the TP Management Board
  • Responsible for budget, resource and cost management for the Collaboration service.
  • Responsible for the service is working based on the defined roles and responsibilities, the TP Operating Model, the optimized ITSM core processes, defined communication lines and ways of working according to the TP organization from an E2E Service Management perspective 


An experience that matters: Your Skills

  • 2+ years proven project transition in the telecommunications infrastructure from a traditional landscape into a fast evolving, fluid solution which meets and exceeds the required user experience
  • 2+ years of experience in E2E service management delivery of IT Services
  • Project management experience
  • 2+ Experience in the management of internal and external parties
  • 2+ years designing processes to meet governance requirements following the ITIL v4 framework


A workplace that matters: Our offering

  • Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
  • Attractive remuneration package
  • Opportunity for flexibility with a hybrid working model 
  • Home office allowance
  • 25 days paid annual leave
  • Additional health insurance
  • 200 BGN Food vouchers
  • Public transportation card
  • Optional parking space
  • Multisport card 
  • Language training opportunity
  • Employee referral program
  • Brand new modern office premises in a class A Business building
  • Fresh fruits in the office
  • Training and mentorship programs
  • Access to over 15,000 LinkedIn Learning courses to assist in your development 


Find more about dormakaba here


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Trayana Baturova
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