Supervisor Invoice-to-Cash

The Supervisor within the Invoice to Cash tower will play a key role in the new dormakaba business services  for Europe. The role holder provides team leadership as well as coordinates and provides reliable and timely delivery of the respective Finance activities. The Supervisor will perform operational tasks in addition to team coordination and management responsibility. The Supervisor will work closely with the Invoice to Cash Tower Head towards automation and digitalization within Invoice to Cash process area. The role is based in Sofia, Bulgaria.

A job that matters: Your Tasks 

• Responsible for human resource planning, development, engagement and performance review of team members​
• Act as a point of escalation and a trainer for the team members​
• Oversee and support team members in daily activities, set objectives and quality standards, and ensure service delivery within SLAs and KPIs​
• Ensure efficient, accurate and timely processing and recording of transactions​
• Ensure process documentation and best practices are prepared and updated regularly for all activities performed by the team​
• Responsible for the accuracy of reconciled customer accounts, collection and disputes management, and bad debt calculation and analysis​
• Oversee judgement on credit limits, levels of risk and payment terms of customers​
• Closely collaborate with the Tower Head in driving automation and digitalization in the team’s Finance processes​
• Promote dormakaba culture and ways of working within the team

An experience that matters: Your Skills

• BSc or MSc in Accounting, Finance, Business Administration or related field​
• 6+ years of experience in Accounting and Finance, 3+ years experience in leading a team​
• Experience in near-shore transitions, shared services or business process outsourcing is required​
• Proven team leadership and mentoring skills, with strong Finance acumen and operational knowledge, especially in Invoice to Cash process area​
• Ability to interact with and train Finance stakeholders at various levels, facilitating their professional and process improvement​
• Good communication, problem solving and analytical skills, with ability to prioritize tasks and achieve objectives in a structured way​
• Highly skilled in credit management, AR data analysis and reconciliation, and financial reporting, including aging, cash flow and performance metrics​
• Ability to ensure process documentation and best practices are prepared and updated regularly for all activities performed by the team​
• Proficient knowledge of end-to-end Finance process, systems and data flows; SAP experience; strong MS Office skills​
• Knowledge of Scaled Agile Framework, Lean Six Sigma or other process improvement methodologies will be considered as a plus​
• Fluent in English

A workplace that matters: Our offering

• Very attractive remuneration package
• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 200 BGN Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your professional development