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We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Support Engineer (3rd Level)

Sofia, BG, 1784

Jun 11, 2025

Are you ready to take your technical expertise to the next level at a place where YOU matter? We are seeking a passionate and dedicated Technical Support Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional 3rd level support to our valued customers, ensuring a smooth and efficient experience.

A job that matters: Your Tasks

Handling Support Requests: Respond promptly to fault reports and technical inquiries, prioritizing them based on urgency. Analyze and diagnose issues, working independently to develop solutions and workarounds, as well as collaborating with cross-functional teams.
Technical Expertise: Utilize your knowledge of operating systems, servers, complex software systems, web applications, database applications, network technology, and access control systems to troubleshoot and resolve issues.
Customer Focus: Maintain excellent communication with customers, providing technical advice on installation, configuration, and system inquiries.
Documentation: Accurately record and categorize fault reports in the ticket system. Create knowledge articles and FAQs to assist both customers and internal teams. Test workarounds and software patches.
Support and Testing: Provide support for field- and pilot tests, assisting in the evaluation of new solutions.

An experience that matters: Your Skills

Experience: Minimum 3 years of professional experience in technical support (2nd/3rd level) of complex software and hardware systems or as a service engineer with field experience in installation, configuration, and operation of software and hardware systems.
Education: Very good professional training in the field of computer science, electrical engineering, or communications engineering.
Technical Background: Proficiency in Windows, databases, network technology, web and distributed software systems (infrastructure HW, SW, cloud). Knowledge of mechatronics and electronics is a plus.
Interpersonal Skills: Excellent communication skills. Ability to work collaboratively with cross-functional teams and interface effectively with customers. A customer-focused mindset with a commitment to providing top-notch support and service. Strong analytical and problem-solving skills. Logical and networked thinking with a structured working style. Self-starter with a hands-on mentality and the ability to work independently.

A workplace that matters: Our offering

Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
Attractive remuneration package
Opportunity for flexibility with a hybrid working model
Home office allowance
25 days paid annual leave
Additional health insurance
Employee Assistance Program (Mental Health, Legal & Financial Counselling)
200 BGN Food vouchers
Public transportation card
Optional parking space
Multisport card
Language training opportunity
Employee referral program
Brand new modern office premises in a class A business building
Fresh fruits in the office
Training and mentorship programs
Access to over 15,000 LinkedIn Learning courses to assist in your professional development

dormakaba business services Bulgaria Ltd

Interested?

Nadezhda Stoimenova

is looking forward
to your application.

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