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We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Technical Support Engineer

Sofia, BG, 1582

Jun 10, 2025

This role ensures that customer-specific requirements for revolving doors and access automation products are accurately understood, documented, and smoothly integrated into the production process. 

 

A job that matters: Your Tasks 

 

1. Technical Support for Customized Product Solutions & Logistics Assistance: 

  • Act as the technical liaison for clients, assisting with inquiries regarding product modifications, customization options, technical feasibility, and delivery coordination. 
  • Collaborate with clients, application engineers, and logistics teams to refine customer-specific requirements and translate them into actionable production and delivery plans. 
  • Assist in the logistics of customized products, including coordinating shipping schedules, tracking deliveries, and ensuring timely and accurate dispatch to clients. 

2. Technical Documentation & Specifications: 

  • Prepare and update technical documentation, including detailed production drawings, customization specifications, and tailored work instructions. 
  • Create or modify 2D CAD drawings for customized solutions and assist with client approvals . 

3. Procurement Coordination: 

  • Work closely with the procurement team to align material specifications and ensure that required components are available for customized production. 
  • Provide technical input to procurement to support material sourcing for unique or tailored product components. 

 

An experience that matters: Your Skills

 

  • Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related technical field. 
  • Proficiency in CAD software (AutoCAD, SolidWorks, or similar) for creating and modifying 2D technical drawings. 
  • Familiarity with ERP systems and material planning processes. 
  • Excellent communication and teamwork skills for effective collaboration with clients, engineers, and production teams. 
  • English proficiency is required; knowledge of German is an advantage. 
  • Technical Communication: Ability to clearly explain technical requirements and solutions to both clients and internal teams. 
  • Cross-Functional Collaboration: Work effectively with procurement, production, and engineering to ensure smooth customization implementation. 
  • Adaptability: Manage multiple customization projects while maintaining accuracy and meeting production timelines. 

 

A workplace that matters: Our offering 

 

  • Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust  
  • Attractive remuneration package  
  • 25 days paid annual leave  
  • Additional health insurance  
  • 200 BGN food vouchers  
  • Public transportation card  
  • Multisport card  
  • Free lunch at the office  
  • Employee referral program  
  • Training and mentorship programs  
  • 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests  
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Interested?

Manol Nakov
is looking forward
to your application.
In case of questions just dial
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