Tower Lead - Lead to Order

A job that matters: your tasks

• Provide strategic leadership and direction for the Lead to Order function, ensuring alignment with dormakaba's overall business objectives and goals
• Lead and inspire the entire Lead to Order function, promoting a culture of high performance, continuous improvement, and professional growth
• Develop and implement strategies to enhance the efficiency, accuracy, and competitiveness of Lead to Order processes, including lead identification and qualification for low-tier customers, quotations, order management, and invoicing
• Drive innovation and process improvements within the Lead to Order function, leveraging technology and best practices to optimize service delivery and operational efficiency
• Foster strong collaboration and communication with senior stakeholders from Local Sales, Finance, Supply Chain and Procurement from various European countries to ensure seamless service delivery and customer satisfaction
• Monitor and analyze performance metrics, providing regular updates and strategic insights to the Head of Commercial dbs and senior leaders from various European countries to inform decision-making and drive continuous improvement
• Champion a customer-centric approach, ensuring that all Lead to Order activities are focused on delivering exceptional value and service to dormakaba's customers
• Ensure compliance with company policies, legal requirements, and industry standards across all Lead to Invoice activities, maintaining the highest levels of data integrity and confidentiality

An experience that matters: your skills

• Extensive experience in a senior leadership role within a Shared Service Centre or similar environment, with a strong focus on Lead to Order processes, including quotations, contracts, order management, and invoicing
• Proven track record of successfully managing large teams and driving process improvements, operational efficiency, and customer satisfaction
• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field; a Master's degree is preferred
• Professional certifications in relevant areas (e.g., Project Management, Six Sigma) are advantageous
• Excellent communication, collaboration, and stakeholder management skills, with a focus on driving process improvements and operational excellence.
• Proficiency in enterprise resource planning (ERP) systems and customer relationship management (CRM) software
• Strong leadership, strategic thinking, and decision-making skills, with the ability to inspire and manage large teams effectively

A workplace that matters: our offering

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 200 BGN Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program