Tower Lead - Order to Invoice

A job that matters: your tasks

• Provide operational and strategic leadership and direction for the Order to Invoice function, ensuring alignment with dormakaba’s overall business objectives and goals
• Lead and inspire the entire Order to Invoice function / team promoting a culture of high performance continuous improvement and professional growth
• Develop and implement strategies to enhance the efficiency, accuracy, and competitiveness of Order to Invoice processes, including confirmation of order details, address inquiries and status updates
• Drive innovation and process improvements within the Order to Invoice function, leveraging technology and best practices to optimize service delivery and operational delivery
• Foster strong collaboration and communication with senior stakeholders from Local Sales, Finance, Supply Chain and Procurement from various European countries to ensure seamless service delivery and customer satisfaction
• Monitor and analyze performance metrics, providing regular updates and strategic insights to the Head of Commercial dbs and senior leaders from various European countries to inform decision-making and drive continues improvements
• Champion customer-centric approach, ensuring that all Order to Invoice activities are focused on delivering exceptional value and service to dormakaba customers
• Ensure compliance with company policies, legal requirements and industry standards across all Order to Invoice activities, maintaining the highest levels of data integrity and confidentiality

An experience that matters: your skills

• Previous experience in a similar role within a sales and service back-office environment
• Experience in processing and executing customer orders, and generating and issuing invoices to customers
• A degree in Business Administration, Supply Chain, Finance, Sales or a related field is preferred
• High level of accuracy and attention to detail in processing orders and generating invoices
• Good verbal and written communication skills for effective interaction with customers, sales teams, and other stakeholders
• Proficiency in using ERP and CRM systems, as well as Microsoft Office Suite (Excel, Word, PowerPoint).
• Organized, high level of accuracy and detail oriented

A workplace that matters: our offering

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 200 BGN Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A Business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your development