Position Overview

We are seeking a hands-on and technically strong Technical Specialist, Malaysia to support troubleshooting, system integration, product evaluation, and customer engagement for entrance and access control solutions. This role combines on-site technical support, system commissioning, training, proof-of-concept (POC) deployment, and product warranty assessment.

What you will do

Technical Troubleshooting & Support

Diagnosing and resolving issues related to:

• Access control systems (controllers, readers, software)

• Speed gates, turnstiles, and barriers

• Automatic sliding door systems (sensors, motors, controllers)

• Troubleshoot issues involving software, databases, and system connectivity

• Provide on-site and remote technical support to customers and partners

• Perform root cause analysis and recommend corrective actions

Installation, Commissioning & Integration

• Support system installation, testing, and commissioning

• Integrate access control systems with entrance automation products

• Configure systems including database setup, user access, and system parameters

• Ensure systems operate according to specifications

POC, Demonstration & Training

• Set up and manage POC systems, including customized configurations to meet project requirements

• Support product demonstrations and technical presentations

• Conduct technical training for distributors, partners, and end-users, including system software, database basics, and troubleshooting

• Develop training materials, user guides, and ensure effective knowledge transfer

Product Warranty Assessment & Quality Evaluation

• Evaluate returned or faulty products to determine warranty eligibility

• Identify root causes of failure (e.g., product defect vs. installation error, misuse, or external factors)

• Prepare clear technical reports to support warranty claims or rejection decisions

• Liaise with internal teams and principals/manufacturers on warranty cases

• Provide recommendations to reduce recurring issues (installation practices, product improvements, etc.)

Technical Documentation & Reporting

• Prepare service reports, troubleshooting logs, commissioning records, and warranty reports

• Maintain documentation for system configurations, including database-related settings

• Requirements

What we require

Education & Experience

• Degree or diploma in Electrical / Electronics / Mechatronics / Engineering or equivalent

• Minimum 3–5 years of relevant experience in:

1. Access control systems

2. Entrance automation (e.g., sliding doors, turnstiles, speed gates)

3. Field service or technical support

Technical Skills

• Strong hands-on troubleshooting skills (electrical & mechanical)

• Familiar with:

• Access control software and hardware

1. Sensors, controllers, and automation systems

2. Basic networking (IP addressing, connectivity)

3. Basic knowledge of SQL Server and database management (e.g., backup/restore, simple queries, user management)

• Ability to read wiring diagrams and technical drawings

Soft Skills

• Strong analytical and problem-solving skills (especially root cause analysis)

• Good communication and report-writing skills (for training and warranty justification)

• Customer-oriented with the ability to manage on-site situations independently

• Able to make objective and firm decisions on warranty claims

Working Conditions

• Frequent site visits and travel required

• May require after-hours support for urgent technical issues

What we prefer

• Experience with integrated security systems (CCTV, alarm systems)

• Experience handling warranty claims or product quality assessment

• Experience conducting structured technical training

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.