Position Overview
dormakaba is seeking a remote Installation Technical Support Technician based in the continental US. The Installation Technical Support technician is responsible for providing support to installers in identifying, analyzing and fixing “faults” of low to moderate complexity. In this role, they will serve as the first point of contact for our installers experiencing technical difficulties during the installation process.
HIRING SALARY RANGE: Hourly Base Salary $23.00 - $28.00 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.
What you will do
- Support the manager in leading, coaching and developing the installation team
- Answer technical inquiries received from external and internal installers and customers through telephone or emails during regular business hours
- Troubleshoot technical issues related to hardware, software, or network connectivity issues of low to moderate complexity
- Add orders for installation part shortages & wrong parts shipped
- Travel up to 10% or according to business needs
What we require
· High school diploma or equivalent
· 1+ years of experience in customer service and technical support within a call center environment
· Excellent verbal and written communication skills with strong problem-solving abilities
· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
· Strong English language proficiency for effective communication with diverse stakeholders
What we prefer
- Intermediate IT skills with a solid understanding of Windows operating systems and computer networking fundamentals
What we offer
- Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
- Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
- Vacation and Personal Time Off
- We support your growing family; we provide Parental Leave for Moms and Dads!
- Wisely plan for your future with our 401k Matching plan beginning on Day One
- Supporting your career development with our Tuition Reimbursement Program
- Robust culture supporting internal advancement with our Learn and Grow Program
- 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
- Employee Assistance Programs
- Voluntary Legal Insurance
- Unlimited Referral Reward Bonuses
- Corporate Discounts for shopping, travel and more!
Who are we
We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.
Work in a place where you matter – apply now!
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