Position Overview
This role exists to ensure a seamless and efficient customer experience by managing pre-sales activities, order processing, billing, and issue resolution, thereby supporting the commercial success and operational excellence of the business.
What you will do
- Create, process, and execute customer orders for products, projects, and services.
- Ensure timely and accurate entry of order data into ERP systems
- Generate and issue invoices in compliance with company policies
- Monitor billing accuracy and resolve discrepancies
- Support quote preparation and validation
- Respond to customer inquiries and provide product/service information
- Conduct lead generation activities to support sales pipeline development
- Manage long-tail customer accounts to ensure engagement and conversion
- Receive and log customer complaints related to orders, billing, or service
- Assist in preparing periodic reports for performance tracking
- Ensure timely communication and follow-up with customers
- Liaise with Sales, Procurement, Finance, and Technicians to ensure smooth order-to-cash processes
What we require
- Sales Operations Coordinator - Experience managing order processing, supporting sales teams, and handling CRM/ERP systems.
- Customer Service Representative (B2B) - Background in handling customer inquiries, complaints, and service coordination in a business environment.
- Order Management Specialist - Hands-on experience with end-to-end order lifecycle, including data entry, tracking, and fulfilment.
- Billing or Invoicing Specialist - Experience in generating, validating, and issuing invoices, and resolving billing discrepancies.
- Account Coordinator or Account Executive - Experience managing client relationships, supporting account managers, and ensuring service delivery.
- Sales Support Administrator - Exposure to pre-sales activities such as quote preparation, lead qualification, and documentation.
- Lead Generation or Inside Sales Representative - Experience identifying and qualifying leads, especially in long-tail customer segments.
- Procurement or Supply Chain Assistant - Familiarity with order coordination, vendor communication, and logistics support.
Bachelor’s or Master’s degree in one of the following fields:
- Business Administration
- Sales & Marketing
- Finance or Accounting
- Supply Chain Management
- Economics
- Commercial or Industrial Management
Technical & Process Skills:
- Order Management Systems (OMS) and ERP proficiency (e.g., SAP, Oracle)
- CRM tools experience (e.g., Salesforce, Microsoft Dynamics)
- Billing and invoicing accuracy
- Data entry and validation with high attention to detail
- Microsoft Office Suite (Excel, Word, PowerPoint)
Customer-Facing Skills
- Strong verbal and written communication
- Customer service orientation
- Complaint handling and resolution
- Ability to manage long-tail accounts and build relationships
Sales & Pre-Sales Support
- Lead generation and qualification
- Quote preparation and coordination
- Sales support and documentation
Process coordination across departments
- Organizational & Analytical Skills
- Time management and ability to prioritize tasks
- Problem-solving and critical thinking
- Reporting and documentation accuracy
- Organized, high level of accuracy and detail oriented
What we offer
- Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
- Home office allowance
- 25 days paid annual leave
- Additional health insurance
- 102.26 EUR Food vouchers
- Public transportation card
- Multisport / Coolfit card
- Opportunity for flexibility with a hybrid working model
- Employee Assistance Program (Mental Health, Legal & Financial Counselling)
- Language training opportunity
- Brand new modern office premises in a class A Business building
- Employee referral program
- Fresh fruits in the office
- Training and mentorship programs
- Access to over 15,000 LinkedIn Learning courses to assist in your development
Who we are
We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.
Work in a place where you matter – apply now!