A job that matters: your tasks

• Create, process, and execute customer orders for products, projects, and services for assigned markets.
• Ensure accurate and timely entry of order data into ERP systems.
• Generate and issue invoices in compliance with company policies.
• Monitor billing accuracy and resolve discrepancies.
• Support quote preparation and validation for the Sales team.
• Respond to customer inquiries and provide information about products and services.
• Receive, log, and follow up on customer complaints related to orders, billing, or service issues.
• Collaborate closely with Sales, Procurement, Finance, and Technicians to ensure smooth  order-to-cash processes.
• Assist in preparing performance and process reports for internal stakeholders.

An experience that matters: your skills

Language Skills:

• Fluent Italian in both written and spoken communication
• Business level of English in both written and spoken communication

Experience & Skills:

• A degree in Business Administration, Sales & Marketing, Finance, or a related field.
• Experience in order management, customer service, or sales support within a B2B environment.
• Experience in handling customer inquiries, complaint resolution, and pre-sales support activities such as quote and lead management.
• Prior experience with ERP and CRM systems (e.g., SAP, Salesforce, Microsoft Dynamics)
• Strong attention to detail, accuracy, and analytical mindset.
• Excellent communication and customer service skills with the ability to manage multiple stakeholders.

A workplace that matters: Our offering 

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust  
• Home office allowance  
• 25 days paid annual leave  
• Additional health insurance  
• 102.26 EUR Food vouchers  
• Public transportation card  
• Multisport / Coolfit card  
• Opportunity for flexibility with a hybrid working model  
• Employee Assistance Program (Mental Health, Legal & Financial Counselling)  
• Language training opportunity  
• Brand new modern office premises in a class A Business building  
• Employee referral program  
• Fresh fruits in the office  
• Training and mentorship programs  
• Access to over 15,000 LinkedIn Learning courses to assist in your development