Position overview
Coordinate digital billing execution, accounts receivable support, and first-level functional issue resolution in SSC Sofia to improve invoice quality and payment collection, reduce operational workload in Finance, Sales Operations, and Customer Service, and provide a single operational interface for billing discrepancies.
What you will do
- Monitor Zuora bill runs; validate and distribute invoices, identify exceptions, and coordinate invoice corrections and rebilling.
- Administer credit memos and payment methods, including SEPA arrangements, in line with approved billing controls and compliance requirements.
- Support dunning and collection activities; coordinate with Accounts Receivable on billing issues affecting payment collection.
- Handle customer billing inquiries and billing-related communication in English; coordinate with local markets and Customer Service for timely resolution.
- Provide first-level incident and ticket management; analyze billing discrepancies and duplicate charges, document findings, and track issues through resolution.
- Perform Zuora–SAP reconciliation; monitor interfaces, identify billing and accounting inconsistencies, and follow up with responsible teams.
- Support pricing and subscription configuration changes through functional testing and validation; coordinate with IT, DBS, product teams, and Zuora Support.
- Prepare operational reporting and root cause documentation; communicate recurring issues and coordinate corrective-action follow-up with Finance and technical stakeholders.
What we require
- Previous experience in billing operations, accounts receivable, or finance operations, including invoice lifecycle management. Experience in reconciliation, first-level incident management, and subscription billing systems is preferred.
- Education in Finance, Accounting, Business Administration, or a related field is preferred.
- Strong Zuora billing knowledge; accounts receivable and invoice lifecycle processes; SAP FI fundamentals and reconciliation understanding; billing and accounting integration awareness; incident management; functional testing; billing controls and compliance; analytical problem solving; stakeholder coordination; Excel and clear customer communication.
- Organized, accurate, and detail-oriented; analytical and solution-focused; customer-service mindset; able to prioritize billing exceptions and coordinate resolution across operational and technical teams.
What we offer
- Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
- Attractive remuneration package
- Opportunity for flexibility with a hybrid working model
- Home office allowance
- 25 days paid annual leave
- Additional health insurance
- Employee Assistance Program (Mental Health, Legal & Financial Counselling
- 102,26 EUR Food vouchers
- Public transportation card
- Optional parking space
- Multisport card
- Language training opportunity
- Employee referral program
- Brand new modern office premises in a class A Business building
- Fresh fruits in the office
- Training and mentorship programs
- Access to over 15,000 LinkedIn Learning courses to assist in your development
Who we are
We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.
Work in a place where you matter – apply now!