Position Overview

The IT Sourcing and Provider Expert serves as the operational backbone and strategic catalyst of dormakaba's Global IT sourcing and provider management activities. The role brings together end-to-end accountability across IT contract administration, sourcing governance, vendor relationship management and provider performance – delivering the full breadth of an Operations Expert. 

What you will do

• IT Contract Creation, Coordination & Cross-Functional Alignment, Management: 
• Act as contract coordination and creation interface towards internal and external stakeholders (e.g. IT, Legal, Procurement, Security). 
• Manage (cross-functional) contracts for selected major Providers, ensuring seamless interaction with the GIT contract admin function. 
• Manage contract obligations, deliverables, change requests, issues and dispute resolution for selected (major) contracts. 
• Maintain end-to-end contract lifecycle for all IT contracts and develop and implement proactive contract controlling, including alerting on expiring and renewable contracts. 
• Sourcing & Tender Management 
• Coordinate sourcing options with GIT domains within the boundaries of the GIT Sourcing Strategy. 
• Implement GIT's overall Sourcing Strategy; develop and lead the global supplier governance model. 
• Monitor sourced activities and escalate challenges in a timely manner 
• Sourcing Governance & Relationship Management 
• Implement effective contractual governance structure for strategic and important IT sourcing relationships. 
• Oversee the GIT provider portfolio; facilitate strategic and tactical relationships with selected Service Partners across all contracted services. 
• Establish and maintain provider boards and governance meetings; enable internal stakeholders to conduct outcome-oriented steering at all levels. 
• Monitor, report and continuously improve the quality of the relationship between GIT and its Service Partners. 
• Act as the primary interface between GIT and (major) providers on contractual, strategic-tactical, performance, risk and customer satisfaction topics. 

What we require

• At least 5 years’ strong experience in 2 of the 3 disciplines: IT Sourcing, IT Contract or IT Provider Management 
• Solid knowledge of Service Management (IT Service Management frameworks (e.g., ITIL, Cobit) - ideally ITIL® or SIAM certification) 
• Good knowledge of external provider types (incl. near-/offshore), delivery and commercial models; practical knowledge of contract architecture and legal implications on contracts 
• Advanced practical knowledge of contract architecture and general legal implications on contracts 
• Broad understanding of IT Technologies (e.g., application development and maintenance, cloud sourcing, infrastructure services, network, workplace) 
• Experience with IT management and contract tools 
• Comfortably using AI tools for personal productivity, such as drafting, summarization, analysis, and reporting 
• Experience in automation of contract management processes 
• Ability to identify and support automation and efficiency improvements across sourcing, provider, and contract management activities 
• Business-fluent English (required); business-fluent German is a strong advantage
• Successfully completed university degree in Computer Science, Business Administration, Engineering, or other equivalent disciplines 
• Customer & stakeholder orientation 
• Strong communication skills 
• Structured, independent working style 
• Strong analytical skills 
• Goal-oriented; ability to successfully balance cost/effort with benefit/outcome 
• Strong coordination and project management skills (mid-size projects) 
• Intercultural competency; strong experience in international collaboration 
• Integrative way of working in a multi-provider (SIAM) environment 
• Consensus-oriented, but also ready to enter into conflicts (resolution) when required 

#LI-DM3

What we offer

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust  
• Home office allowance  
• 25 days paid annual leave  
• Additional health insurance  
• 102.26 EUR Food vouchers  
• Public transportation card  
• Multisport / Coolfit card  
• Opportunity for flexibility with a hybrid working model  
• Employee Assistance Program (Mental Health, Legal & Financial Counselling)  
• Language training opportunity  
• Brand new modern office premises in a class A Business building  
• Employee referral program  
• Fresh fruits in the office  
• Training and mentorship programs  
• Access to over 15,000 LinkedIn Learning courses to assist in your development  

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!