Position overview
Enable successful RECITE deployments and the transition to standardized European commercial and service back-office processes by providing deployment-focused end-to-end process expertise, driving rollout preparation and business readiness activities, coordinating country implementation activities, and embedding sustainable operational capability within DBS.
What you will do
- Map, validate, and document current-state commercial and service back-office processes across assigned countries to support fit-gap analysis against the RECITE global template.
- Identify, plan, and drive preparation and business readiness activities, including process impacts, dependencies, local prerequisites, risks, controls, and adoption actions.
- Coordinate country data cleansing and migration readiness with business data owners and project teams; track quality issues, decisions, and completion of agreed actions.
- Build and maintain country-specific process knowledge, including justified local requirements, exceptions, system dependencies, and upstream and downstream impacts.
- Act as the bridge between the RECITE program, GPEs and GPOs, DBS operations, and country organizations; translate design decisions into clear operational requirements and actions.
- Guide country and DBS operational teams through testing, deployment, cutover, and hypercare; surface risks early and escalate unresolved decisions through the agreed governance.
- Create and maintain local process documentation, SOPs, job aids, training content, and onboarding materials; deliver practical knowledge transfer to operational and country teams.
- Provide post-go-live process expertise, support stabilization and handover to daily operations, and identify standardization, automation, and continuous improvement opportunities for future rollouts.
What we require
- Experience in commercial or service back-office operations and in ERP, CRM, or service-platform transformation, rollout, or process-standardization initiatives. Practical experience in process mapping, fit-gap analysis, business readiness, testing, training, deployment, or post-go-live stabilization is strongly preferred.
- Degree or equivalent practical experience in Business Administration, Operations, Supply Chain, Finance, Information Systems, Process Management, or a comparable field.
- Strong end-to-end understanding of commercial and/or service back-office processes.
- Process mapping, fit-gap analysis, requirements clarification, and process documentation skills.
- Working knowledge of ERP, CRM, and service-platform implementations and their operational dependencies.
- Ability to coordinate business readiness, data readiness, testing, cutover, hypercare, and operational handover activities.
- Strong facilitation, training, stakeholder alignment, and change-adoption skills across countries and functions.
- Analytical and structured problem solving, with clear risk, issue, decision, and action tracking.
- Ability to distinguish global standards, valid local requirements, and legacy practices, and to challenge constructively.
- Clear written and verbal communication in English; confident collaboration in virtual and multicultural environments.
- Customer and process excellence mindset.
- High ownership, reliability, and attention to detail.
- Collaborative, pragmatic, and comfortable working through ambiguity and change.
- Able to influence without formal authority and escalate factually when alignment is not reached.
- Flexible to support European rollout activities across countries and locations.
What we offer
- Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
- Attractive remuneration package
- Opportunity for flexibility with a hybrid working model
- Home office allowance
- 25 days paid annual leave
- Additional health insurance
- Employee Assistance Program (Mental Health, Legal & Financial Counselling
- 102,26 EUR Food vouchers
- Public transportation card
- Optional parking space
- Multisport card
- Language training opportunity
- Employee referral program
- Brand new modern office premises in a class A Business building
- Fresh fruits in the office
- Training and mentorship programs
- Access to over 15,000 LinkedIn Learning courses to assist in your development
Who we are
We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.
Work in a place where you matter – apply now!