The Service Administrator will be responsible for managing customer portals, including PO management, and managing case queues to ensure all queries are responded to in a timely manner once a quote has been accepted.

What you will do

• Update Customer Portals once the order has been accepted to ensure all the appropriate information is listed in preparation for invoicing.
• Supply customers with relevant information in relation to the accepted quotes, where required. Monitor relevant case queues and ensure all actions are completed within a timely manner.
• Work closely with internal stakeholders, particularly the Commercial Service teams, to ensure deadlines are met in order to remain on target with prescribed ETA’s.

• Support with quoting conversion and part sourcing overflow, where required. Ensure all documentation and records are accurately recorded in CRM – SFDC solution.

What we require

• Background in estimating, quoting, or administration.
• Familiarity of Australian building codes & standards in particular AS5007 – Powered Doors for Pedestrian Access & Egress.
• Proficiency in estimation software, CRM tools and Microsoft Excel.
• Strong analytical skills, attention to detail & ability to manage multiple quotes.
• Excellent communication and collaboration skills to effectively collaborate with clients, sales teams & internal stakeholders.

What we prefer

• Experience using ServiceMax or similar customer relationship management (CRM) systems preferred
• Exposure to scheduling or workforce management systems
• Experience coordinating subcontractors or technicians highly regarded

What we offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.