What you will do

• Mainly manage customer order entry and processing in SAP, ensuring accurate and timely execution throughout the order-to-cash cycle.
• Process and track orders for products, projects, and services, coordinating fulfilment with Sales, Procurement, Logistics, Finance, and Technical teams.
• Prepare and validate quotations, invoices, and commercial documentation, resolving order or billing discrepancies when needed.
• Support customers and account managers by handling inquiries, complaints, follow-ups, and providing relevant product or service information.
• Manage long-tail customer accounts and support lead generation, qualification, and sales opportunities.
• Maintain accurate customer, order, and billing data and prepare regular reports to support performance tracking.
• Identify and resolve process issues while ensuring a smooth and customer-focused commercial operation.

What we require

• C1 level in both Spanish and English, with good communication skills and confident use of Microsoft Office, particularly Excel.
• Previous experience in order management, sales support, customer service, or commercial operations, ideally in a B2B environment.
• Hands-on experience with SAP or another ERP system, particularly order entry, data management, and order tracking.
• Understanding of the end-to-end order lifecycle, including quotations, fulfilment, invoicing, and resolving billing discrepancies.
• Experience supporting customers or account managers, handling inquiries and complaints, and maintaining ongoing customer relationships.
• Exposure to sales and pre-sales activities, such as quote preparation, lead qualification, sales documentation, or account development.
• Strong attention to detail, organization, and problem-solving skills, with the ability to prioritize multiple tasks and coordinate across departments.

What we offer

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust.

   

• Attractive remuneration package.

   

• Opportunity for flexibility with a hybrid working model.

   

• Home office allowance.

   

• 25 days paid annual leave.

   

• Additional health insurance.

   

• Employee Assistance Program (Mental Health, Legal & Financial Counselling.

   

• 102,26 EUR Food vouchers.

   

• Public transportation card.

   

• Optional parking space.

   

• Multisport card.

   

• Language training opportunity.

   

• Employee referral program.

   

• Brand new modern office premises in a class A Business building.

   

• Fresh fruits in the office.

   

• Training and mentorship programs.

   

• Access to over 15,000 LinkedIn Learning courses to assist in your development.

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places.

With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!