Job Description
Commercial Operations Supervisor with English
Sofia
6/30/26

What you will do

  • Provide operational and strategic leadership and direction for the Order to Invoice function, ensuring alignment with dormakaba’s overall business objectives and goals
  • Lead and inspire the Order to Invoice team promoting a culture of high performance continuous improvement and professional growth
  • Develop and implement strategies to enhance the efficiency, accuracy, and competitiveness of Order to Invoice processes, including confirmation of order details, address inquiries and status updates
  • Drive innovation and process improvements within the Order to Invoice function, leveraging technology and best practices to optimize service delivery and operational delivery
  • Foster strong collaboration and communication with senior stakeholders from Local Sales, Finance, Supply Chain and Procurement from various European countries to ensure seamless service delivery and customer satisfaction
  • Monitor and analyze performance metrics, providing regular updates and strategic insights to the OTI Tower lead dbs and senior leaders from various European countries to inform decision-making and drive continues improvements
  • Champion customer-centric approach, ensuring that all Order to Invoice activities are focused on delivering exceptional value and service to dormakaba customers
  • Ensure compliance with company policies, legal requirements and industry standards across all Order to Invoice activities, maintaining the highest levels of data integrity and confidentiality

 

What we require

Language Skills:

  • Advanced written and spoken English (C1)

 Experience and Skills:

  • Previous experience in a similar role within commercial/finance department, preferably with experience in Order Management, Billing, Quotations, Pre-sales.
  • Experience in processing and executing customer orders, and generating and issuing invoices to customers
  • Previous people management experience.
  • Business Administration, Supply Chain, Finance, Sales or a related field is preferred
  • High level of accuracy and attention to detail in processing orders and generating invoices Good verbal and written communication skills for effective interaction with customers, sales teams, and other stakeholders
  • Proficiency in using ERP and CRM systems, as well as Microsoft Office Suite (Excel, Word, PowerPoint).
  • Organized, high level of accuracy and detail oriented

 

What we offer

 

•   Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust

•   Attractive remuneration package

•   Opportunity for flexibility with a hybrid working model

•   Home office allowance

•   25 days paid annual leave

•   Additional health insurance

•   Employee Assistance Program (Mental Health, Legal & Financial Counselling

•   102,26 EUR Food vouchers

•   Public transportation card

•   Optional parking space

•   Multisport card

•   Language training opportunity

•   Employee referral program

•   Brand new modern office premises in a class A Business building

•   Fresh fruits in the office

•   Training and mentorship programs

•   Access to over 15,000 LinkedIn Learning courses to assist in your development

 
Company:  dormakaba business services Bulgaria Ltd.