Position Overview
As Product Owner – Customer Self‑Service Applications, you will be responsible for shaping, delivering, and continuously improving our customer‑facing digital solutions, including the Customer Portal and AI‑enabled self‑service applications.
This is a hands‑on Product Owner role focused on requirement engineering, backlog ownership, and delivery execution, working closely with the Business Owner, architects, developers, and external partners. You will be the operational face of the new customer solutions we are building from the ground up, ensuring high‑quality, scalable, and user‑focused outcomes in a global environment.
What you will do
- Act as the single point of accountability for requirements and backlog quality for customer self‑service applications.
- Translate business requirements into clear user stories, epics, and acceptance criteria ready for development.
- Own and maintain a prioritized, delivery‑ready product backlog and ensure readiness for sprint planning.
- Lead backlog refinement, sprint planning, and ongoing PO clarifications in a Scrum environment.
- Review, validate, and formally accept all delivered features before release.
- Collaborate closely with UX, technical architects, development, QA, and integration teams to define solutions.
- Coordinate integrations with SAP, Salesforce, APIs, and other enterprise data sources.
- Support release planning, rollouts across multiple countries, go‑live readiness, and post‑release stabilization.
- Steer external vendors and partners, managing dependencies, risks, and delivery quality.
What we require
- Minimum 8 years of experience as a Product Owner or similar role in customer‑facing digital platforms.
- Proven experience with customer portals, web applications, or self‑service solutions.
- Strong hands‑on experience in requirement engineering and backlog ownership in complex environments.
- Solid understanding of agile delivery frameworks (Scrum is a must).
- Exposure to SAP and Salesforce integrations as data sources.
- Good understanding of web technologies and system integrations.
- Ability to bridge business and technical teams under delivery pressure.
- Fluent English.
What we prefer
- Exposure to API‑based integrations.
- Experience with AI‑enabled customer solutions (e.g. chatbots, virtual assistants).
- Product Owner or Agile certifications (CSPO, PSPO, SAFe PO/PM).
- Familiarity with IAM, CMS, CRM, analytics, or cloud based platforms.
- Experience coordinating rollouts and adoption across multiple countries.
What we offer
- Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
- Attractive remuneration package
- Hybrid working model with a home office allowance
- 25 days paid annual leave
- Additional health insurance
- Employee Assistance Program (mental health, legal & financial counseling)
- Food vouchers (102.26 EUR)
- Public transportation card
- Optional parking space
- Multisport / Coolfit card
- Language training opportunities
- Employee referral program
- Modern, class A office premises
- Fresh fruits in the office
- Training, mentorship programs, and access to 15,000+ LinkedIn Learning courses
Who we are
We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.
Work in a place where you matter – apply now!
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